FAQ
Orders
How do I check the order status and track my order?
Once your order is placed, you can check the order status at any time in "My Account." You will be able to see the current step of your order. Alternatively, you can use the "Order Tracking" feature: simply enter your order number and email address in the box displayed on the page, and it will show the exact status of your order.
If you have any questions about the status of your order, you may also email us at yingheshangmao777@163.com or contact us via LiveChat for further assistance.
Can I amend my order?
To ensure that every order meets your expectations, we always send you a confirmation email to verify the details. You can still make changes to your order within a certain time frame. However, to ensure timely delivery, orders will be processed after 12 hours from the confirmation email, or once no queries have been submitted.
Please understand that once an order is processed, it cannot be easily amended due to scheduling, material sourcing, and tailoring costs.
Can I cancel my order?
All our items are made-to-order, including standard-size items. If you wish to cancel an order for any reason, please refer to our cancelation policy below: Order-Cancellation Policy
If you confirm to cancel the order, please feel free to contact us via LiveChat or email at yingheshangmao777@163.com to submit your cancellation request, we are here to help you.
Can I cancel my order after it has been shipped?
We cannot modify or cancel your order after it has been shipped. Nonetheless, we will be happy to assist you with the return process once you receive your items (within our Return Policy).
Why didn’t I receive my confirmation email from kamiuzzly?
Our confirmation emails are automatically sent by our system. If you do not receive a confirmation email within 12 hours of placing your order (even though the payment has been charged to your credit card or PayPal account), please contact us immediately. We will verify your order in our system and resend the confirmation email, which will include your order number and details.
Here are some possible reasons why you may not have received the email:
1. Incorrect Email Address: If the email address entered during registration is incorrect or rarely used, our confirmation email may not reach you. Please ensure that the email address provided is accurate and regularly monitored.
2. Email Filters: Some email systems may mistakenly classify our emails as junk or spam. Before contacting us, please check your junk or spam folder, as there is a significant chance that our email was redirected there.
Payments & Coupons
Is it safe to make the payment here?
The security of the information our customers submit is one of our highest priorities. We are verified by International Bank Validation System and Paypal, supervised under their terms and policy. You will have the most safe shopping experience here.
Where I can get the discount code?
For our new customers, after they register, we will provide a $5 discount code in their account. You can find it under 'My Coupons.'
Shipping & Delivery
Where do you ship from?
We ship from our warehouses in Shenzhen, China and Hong Kong.
Do you offer international shipping?
Yes, we ship worldwide.
What are the shipping options and delivery times?
- Standard Shipping: 1-2 weeks
Delivery times vary by destination. You can view exact shipping costs and estimated delivery times for your country at checkout.
Returns, Warranty & Repairs
What is your return policy?
We offer a 7-day return window from the date of delivery. The item must be in new, unused condition with all original packaging. Return shipping costs are the customer's responsibility. Refunds are processed to your original payment method within 1 week of receiving the returned item at our facility.
General
How can I contact customer service?
You can reach our support team at hello yingheshangmao777@163.com We typically respond within 24 hours.
Do you offer gift wrapping or gift receipts?
We do not currently offer gift wrapping. All order confirmation emails serve as your receipt.